NavCollection Return Policy
Store Name: NavCollection
Address: Shop No. 13-15, Sarai Road, Opp. SBI Bank, Jandiala Guru, Jandiala, Punjab - 143115
Email: info@navcollection.com
Payment Gateway: Paypal & Razorpay
Overview
At NavCollection, we aim to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we’re here to help.
Returns & Exchanges
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Eligibility:
You may request a return or exchange within 7 days of receiving your order. -
Conditions:
To be eligible for a return or exchange:-
The item must be unused, unwashed, and in its original packaging.
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Tags must be intact.
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Items must be free from any signs of wear, damage, or alteration.
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Non-Returnable Items:
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Innerwear
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Discounted or clearance items
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Customized or altered products
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Return Process
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Initiate Return
Email us at info@navcollection.com within 7 days of delivery. Include:-
Order number
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Reason for return
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Photographs of the item (if damaged or defective)
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Approval
Once your request is reviewed and approved, we will share return shipping instructions. Customers are responsible for return shipping costs unless the product is damaged or defective. -
Inspection & Refund
After receiving the returned item, we will inspect it and notify you via email regarding the status of your refund or exchange.
Refund Policy
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Refund Method:
Refunds (if applicable) will be processed via the original payment method used on Instamojo within 7–10 business days. -
Shipping Charges:
Original shipping charges (if any) are non-refundable unless the return is due to our error. -
Late or Missing Refunds:
If you haven’t received your refund yet:-
Check your bank account
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Contact your credit card company or bank
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If still unresolved, email us at info@navcollection.com
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Need Help?
For questions related to returns, refunds, or exchanges, please contact us at:
📧 Email: info@navcollection.com
📍 Address: Shop No. 13-15, Sarai Road, Opp. SBI Bank, Jandiala Guru, Jandiala, Punjab - 143115
